Terms and Conditions
Caruso’s Fresh Foods is proud to be able to provide our customers fresh food and products remotely through our online store! We provide this home delivery service 7 days a week.
Caruso’s Fresh Foods deliver within a 5km radius from our location at 100 Jetty Road, Glenelg. Unfortunately, we do not offer home delivery for customers outside of this range and request that customers who do order outside of this delivery range to collect their order from our pick up location at the rear of our premise.
In order to provide this service as efficiently as possible, we request that all orders are submitted before 11am for same day delivery and any orders after this time will be delivered the day after
The 'order notes' section during the processing stage of placing an order allows customers to list any specific requirements relating to their order such as desired time of delivery and slight amendment to order. Delivery lead time will vary depending upon your location and due to courier routes, daily demand and traffic, specific delivery times can only be our best estimate. Late delivery does not constitute a failure on behalf of Caruso’s and does not entitle a cancellation of an order.
All orders are freshly packed and dispatched at the time of the order.
Pick up service policy
Our customers can feel confident in ordering online and the collection of orders are accessed from behind our store on Milton street. This pick up service is free and orders can be submitted any time during our opening hours
We request a 1 hour packing time at the time a pick up order is made through the website
It is the responsibility of the customer to inform Caruso’s if there is a problem with your purchase within 24 hours of delivery. This will allow a reasonable time to resolve any issue
Please notify us of your intent to return goods either by email - firstname.lastname@example.org or by phone 8295 4123
To complete your return, please provide a receipt or proof of purchase
Return of perishable items such as fresh produce, deli meats and continental goods will be accepted if the goods are not of satisfactory quality, and a product exchange will be provided.
Availability and Pricing
As we process your order, we will inform you by email and or phone if any products you order are unavailable and offer you an alternative or refund on that item
Despite our best efforts to update prices, some products on our shop floor may be mispriced to the products on our website. If a products correct price is lower than our stated price, we will charge the lower amount and send you the product
As the prices of produce may change daily, we may alter the price of products at any time without notice.
All prices include GST
Collected and stored personal information
As part of the electronic news registration process, we collect personal information such as your e-mail address. Unless you object, this information may be used:
- to send news, information about our activities and general promotional material which we believe may be useful to you;
- to monitor who is accessing the web site or using services offered on the web site; and to profile the type of people accessing the web site.
No information is distributed to an external provider and if you do not wish to have your personal information used in this manner or for any other specific purpose, you can select to unsubscribe from your electronic news accordingly.